Problem: When trying to print, you get a popup error dialog that says “Run-time error ‘1004’: Cannot run the macro ‘RealDataPDF4.OpenPrinter’ ”
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We believe this is a Microsoft bug which can occur when Excel closes unexpectedly.
Solution:
- Close our product and Excel entirely.
- Re-open Excel only (not our product)
- In the Excel menu, click on File then Options.
- Click on Add-ins in the left menu
- Click the Go.. button next to Manage Excel add-ins at the bottom of the window.
- De-select the checkbox next to RealData-Pdf4
- Click OK
- Repeat above steps to return to Add-ins menu.
- Check the checkbox next to RealData-Pdf4.
- Click OK
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This error may also indicate a corrupt PDF printer file. Uninstall the software. Delete any files in the c:\Program Files(x86)\RealData\RealData Personal Financial Statement folder. Also delete the RealData-pdf4.xla file down the C:\Users\[user ID]\AppData\Roaming\Microsoft\AddIns then reinstall the software.