Issue: Windows users click on one of our software installers and see the error message,
“Window cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item.”
Solution: One likely resolution is turning off your antivirus program temporarily to allow our software installer to run. There are other potential causes for this error. See this Microsoft support article for more information: https://support.microsoft.com/en-us/topic/-windows-cannot-access-the-specified-device-path-or-file-error-when-you-try-to-install-update-or-start-a-program-or-file-46361133-47ed-6967-c13e-e75d3cc29657
Please reach out to us if you need assistance with installing our software.